Terms of service

Overview

Welcome to Shreeja Shoppe!

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Shreeja Shoppe. We operate this online store and website, including all related content, features, tools, products, and services, to provide you with a convenient shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

By visiting our website, browsing our products, creating an account, or making a purchase, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these terms carefully before using our website. Nothing in these Terms of Service is intended to restrict any rights that you may have under applicable consumer protection laws.

1. Eligibility and Account Information

By using our website, you confirm that you are legally eligible to enter into a purchase transaction under applicable law.

You may be required to provide information such as your name, email address, phone number, billing address, shipping address, and payment details to complete a purchase.

You agree that all information provided by you is accurate, current, and complete. You are responsible for updating your information whenever necessary so that we can process your orders and contact you regarding your purchases.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

2. Products and Descriptions

Shreeja Shoppe offers fashion and lifestyle products selected to provide customers with style, quality, and value.

We make reasonable efforts to display our products, colors, designs, sizes, and descriptions accurately. However, actual colors and appearances may vary slightly depending on your device, screen settings, lighting, or photography.

Please review product descriptions, size charts, available options, and other details carefully before placing an order.

Minor variations in color or appearance that do not materially affect the product do not automatically constitute a defect.

If a product is defective, damaged, materially different from its description, or otherwise does not comply with applicable law, your rights under applicable law will remain unaffected.

We reserve the right to update product descriptions, correct errors, discontinue products, or modify product availability, subject to applicable law and any orders already accepted.

3. Orders and Order Acceptance

When you place an order on our website, you submit a request to purchase the selected products at the prices and on the terms displayed during checkout.

You agree to provide accurate shipping, billing, and contact information and to review your order carefully before completing your purchase.

Order confirmation emails or messages acknowledge receipt of your order but may not, by themselves, constitute final acceptance.

We reserve the right to decline or cancel an order where permitted by applicable law, including in cases of suspected fraud, payment failure, incorrect pricing, stock unavailability, or other legitimate operational reasons.

If an order is cancelled after payment has been collected, any refund required under applicable law will be processed accordingly.

We will make reasonable efforts to contact you if an order cannot be fulfilled.

4. Pricing and Payments

All product prices will be displayed on our website in the applicable currency at the time of purchase.

Prices, discounts, and promotional offers may change from time to time. The price applicable to your order will generally be the price displayed at checkout when you place the order, subject to correction of genuine errors in accordance with applicable law.

Applicable taxes and shipping charges will be displayed during checkout or otherwise communicated before the order is completed, as required by law.

Payments may be processed through third-party payment service providers. By completing a purchase, you authorize the applicable payment provider to process the transaction using your selected payment method.

Shreeja Shoppe does not store or directly control all payment information handled by third-party payment providers. Such providers may process information under their own applicable terms and privacy practices.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes communicated on our website or during checkout.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

If there is a significant delay or an issue with your delivery, please contact us so that we can assist you.

Customers should inspect their orders upon delivery and promptly report any damaged, torn, defective, or incorrect products in accordance with our Return and Refund Policy.

Nothing in this section excludes any responsibility or consumer rights that apply to Shreeja Shoppe under applicable law concerning delivery, loss, damage, or non-delivery.

6. Return, Refund, Replacement, and Exchange Policy

Our Return and Refund Policy forms an integral part of these Terms of Service.

6.1 Eligible Returns and Replacements

Shreeja Shoppe does not offer returns or exchanges for change of mind, personal preference, dissatisfaction with a style, or other preference-based reasons.

A return, replacement, or refund request may be considered in the following circumstances:

• The product arrives damaged or defective.

• The product is torn or has significant damage upon delivery.

• The customer receives a product different from the one ordered.

• Another remedy is required under applicable law.

All requests are subject to appropriate verification, inspection, and the customer's rights under applicable law.

6.2 Reporting Period

Customers should contact us within 48 hours of delivery to report a damaged, torn, defective, or incorrect product.

Please provide your order number, a description of the issue, and clear photographs or an unboxing video where available.

We may request additional information to assess the claim. The reporting period is intended to help us investigate issues promptly and does not override any mandatory rights or remedies available to customers under applicable law.

6.3 Product Condition and Return Authorization

Customers should retain the product, tags, labels, and original packaging until the request has been reviewed.

Please contact us before sending a product back. We will provide instructions if a return or replacement is approved.

A product that has been worn, washed, altered, or damaged after delivery may not qualify for a return on the grounds of a pre-existing defect, subject to applicable law.

6.4 Refund Processing

If a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.

Processing and crediting times may vary depending on the payment provider or bank.

Where appropriate, Shreeja Shoppe may offer a replacement or another lawful remedy. Nothing in this section gives Shreeja Shoppe the right to deny a refund or other remedy where it is legally required.

6.5 Return Shipping Costs

For approved claims involving damaged, defective, torn, or incorrectly supplied products, Shreeja Shoppe will communicate the applicable return shipping arrangements.

Any allocation of return shipping costs will be subject to applicable law.

6.6 Change-of-Mind Returns

We do not accept returns solely because a customer changes their mind, selects an unsuitable size, prefers a different style, or no longer wishes to keep a product, except where a return or other remedy is required by applicable law.

Please read our complete Return and Refund Policy before placing an order.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted before dispatch, subject to the circumstances of the order and applicable law.

Once an order has been dispatched, cancellation may no longer be possible through our ordinary cancellation process. However, this does not affect any cancellation, refund, or other rights available under applicable law.

If a cancellation is accepted or required and payment has already been collected, any applicable refund will be processed accordingly.

8. Promotions, Discounts, and Offers

From time to time, Shreeja Shoppe may offer discount codes, promotional prices, or special offers.

Promotions may be subject to separate conditions, including eligibility requirements, validity periods, product exclusions, and usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to correct promotional errors or discontinue offers in accordance with applicable law. Any changes will not unlawfully affect rights already acquired by customers.

9. Intellectual Property

All website content, including logos, trademarks, product photographs, graphics, text, designs, videos, and other materials, is owned by Shreeja Shoppe or its respective licensors and is protected by applicable intellectual property laws.

You may access and use our website for personal, lawful shopping purposes.

You may not reproduce, republish, distribute, modify, commercially exploit, or use our website content without prior permission from the relevant rights holder, except where permitted by law.

Unauthorized use of our intellectual property may result in appropriate legal action.

10. Third-Party Services and Links

Our website may include third-party services, payment gateways, social media links, applications, or other external tools.

These services may be governed by separate terms and privacy policies. Shreeja Shoppe does not control all aspects of third-party services and is not responsible for matters outside its reasonable control.

However, nothing in this section excludes any liability or responsibility that cannot lawfully be excluded.

You should review the relevant terms and policies before using third-party services.

11. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy.

We collect and process personal information, such as contact details, shipping information, order information, and transaction-related data, as necessary to operate our store, process orders, provide customer support, prevent fraud, and meet legal obligations.

Shopify and other service providers may process certain information on our behalf or independently as described in the applicable privacy notices.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and shared.

12. Acceptable Use

You agree to use our website only for lawful purposes.

You must not:

• Use our website to engage in fraudulent or unlawful activities.

• Submit false, misleading, or fraudulent order information.

• Attempt to interfere with the website's security, functionality, or availability.

• Upload malicious software or harmful code.

• Attempt unauthorized access to our systems or other users' accounts.

• Infringe the intellectual property or other legal rights of Shreeja Shoppe or third parties.

We may take reasonable action against activities that violate these terms, subject to applicable law.

13. Errors and Inaccuracies

Occasionally, website content may contain typographical errors, inaccurate product descriptions, pricing errors, or outdated availability information.

We reserve the right to correct such errors and update information.

If an error materially affects an order that has already been placed, we will take appropriate steps in accordance with applicable law, including contacting the customer and providing any refund required where an order cannot be fulfilled.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain an accurate, secure, and functional website. However, uninterrupted or error-free operation cannot be guaranteed.

To the extent permitted by applicable law, Shreeja Shoppe will not be liable for indirect or consequential losses arising from the use of our website where such exclusion is legally permitted.

Nothing in these Terms of Service excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

Nothing in these terms limits a customer's statutory rights concerning defective or damaged products, incorrect orders, refunds, delivery, or any other matter protected by applicable consumer protection laws.

15. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or claims arising directly from your unlawful use of our website, infringement of third-party rights, or material breach of these Terms of Service.

This section does not require you to indemnify Shreeja Shoppe for matters for which you are not legally responsible.

16. Suspension and Termination

We may suspend or restrict access to our website where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these terms.

Any such action will be subject to applicable law and will not unlawfully affect existing customer rights or obligations.

17. Governing Law and Disputes

These Terms of Service are governed by the laws of India, subject to applicable conflict-of-law rules and mandatory consumer protection laws.

Any dispute will be handled by a court or other competent forum with jurisdiction under applicable law.

Nothing in this section prevents a customer from exercising a right to approach a consumer commission or another competent authority where permitted by law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal obligations.

The updated version will be published on our website with a revised “Last Updated” date.

Where required by law, we will provide notice of material changes. Changes will not retrospectively remove rights that customers have already acquired under applicable law.

19. Contact Information

For questions regarding these Terms of Service, orders, shipping, cancellations, returns, replacements, or refunds, please contact us:

Store Name: Shreeja Shoppe

Email: shreeja.shoppe@yahoo.com

Please include your order number when contacting us about an existing purchase.

Shreeja Shoppe — Indian Elegance. Modern You.