Shipping policy

At Shreeja Shoppe, we strive to deliver your favourite fashion and lifestyle products safely and conveniently. Please read our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing and dispatch times may vary depending on product availability, order volume, public holidays, and other operational circumstances.

We aim to dispatch orders as soon as reasonably possible. Placing an order does not guarantee same-day dispatch.

2. Shipping and Delivery Time

Estimated shipping and delivery timelines, where available, will be displayed on our website, at checkout, or communicated through order updates.

Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and logistical circumstances.

If your order is delayed beyond the expected delivery timeframe, please contact us for assistance.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, shipping method, and promotional offers.

Any free-shipping offer will be subject to the conditions specified on our website or at the time of the offer.

4. Payment Policy

Shreeja Shoppe currently accepts prepaid orders only.

Cash on Delivery (COD) is not available at this time. Customers must complete payment through an available online payment method before their orders can be processed for dispatch.

Available payment methods will be displayed at checkout.

If a payment fails or remains unconfirmed, the order may not be processed until the payment is successfully verified.

5. Shipping Address and Contact Information

Customers are responsible for providing accurate and complete delivery details, including their name, phone number, address, and PIN code.

Please review your shipping information carefully before placing an order.

If you notice an error, contact us as soon as possible. We will try to assist with corrections before dispatch, but changes may not be possible once the order has been shipped.

Incorrect or incomplete delivery details may result in delays or unsuccessful delivery. Any additional shipping or redelivery charges will be communicated where applicable and handled in accordance with applicable law.

6. Order Tracking

Where tracking is available, shipment tracking details may be shared through email, SMS, WhatsApp, or other available communication channels after dispatch.

Tracking information may take some time to update after the courier collects your parcel.

You can use the tracking details provided to monitor the progress of your shipment.

7. Delayed, Lost, or Undelivered Orders

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, weather conditions, logistical disruptions, or other unforeseen circumstances.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will make reasonable efforts to investigate the issue with the relevant courier or delivery partner and assist you in resolving it.

Nothing in this policy excludes any responsibility or remedy available to customers under applicable consumer protection laws.

8. Damaged, Torn, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a product that is damaged, torn, defective, or different from the product you ordered, contact us within 48 hours of delivery.

Please provide your order number and clear photographs or an unboxing video showing the issue, where available.

Our team will review your request and communicate the next steps for an eligible return, replacement, or refund in accordance with our Return and Refund Policy.

Please retain the product, tags, labels, and original packaging until your request has been reviewed. Contact us before sending any product back.

The 48-hour reporting period does not restrict any rights or remedies available to customers under applicable law.

9. Failed Delivery Attempts

Please ensure that someone is available to receive your shipment at the delivery address.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or another delivery issue arises, the courier may attempt redelivery or return the parcel to us.

If your order is returned to us, please contact our support team to discuss the available options. Any applicable refund or redelivery arrangements will be handled according to the circumstances and applicable law.

10. Shipping Restrictions

Delivery availability may vary by location and the serviceability of our courier partners.

If we cannot deliver to the address provided, we will inform you where reasonably possible and arrange any applicable cancellation or refund in accordance with applicable law.

11. Contact Us

For questions about shipping, order tracking, delivery delays, or undelivered parcels, please contact us:

Store Name: Shreeja Shoppe

Email: shreeja.shoppe@yahoo.com

Please include your order number and registered contact details so we can assist you efficiently.

Shreeja Shoppe — Indian Elegance. Modern You.