Refund policy

At Shreeja Shoppe, we carefully check our products before dispatch to ensure you receive your order in good condition. Please read our Return and Refund Policy before placing an order.

1. Return Eligibility

We do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, personal preference, or simply not liking the product.

A return or replacement request will be considered only in the following cases:

  • Damaged Product: The product arrives damaged or defective.

  • Torn Product: The product is torn or has significant damage upon delivery.

  • Wrong Product Delivered: You receive a product different from the one you ordered.

All requests are subject to verification and approval by Shreeja Shoppe.

2. How to Request a Return or Replacement

If you receive a damaged, torn, defective, or incorrect product, please follow these steps:

  1. Contact us within 48 hours of delivery.

  2. Share your order number and registered contact details.

  3. Provide clear photographs or an unboxing video showing the issue and the product received.

  4. Keep the product, tags, labels, and original packaging until your request has been reviewed.

Please do not send any product back without contacting us and receiving return instructions.

3. Inspection and Approval

Once we receive your request, our team will review the details and supporting evidence. We may request additional photographs, videos, or other information to verify the issue.

If your claim is approved, we will inform you about the next steps for a replacement, return, or refund, as applicable.

4. Refund Policy

Refunds may be considered only for eligible cases, such as a damaged, torn, defective, or incorrect product, subject to verification.

Where a refund is approved, it will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a replacement is available and appropriate, we may offer a replacement instead of a refund, subject to your rights under applicable law.

5. Shipping Charges

If a return is approved because the product was delivered damaged, defective, torn, or incorrectly, Shreeja Shoppe will communicate the applicable return shipping arrangements.

Customers are not eligible for a return or refund solely because they changed their mind or no longer wish to keep the product.

6. Non-Returnable Situations

Returns or refunds will generally not be accepted in the following situations:

  • The customer changes their mind after placing an order.

  • The product does not meet personal style or preference expectations.

  • The wrong size was selected by the customer, where applicable.

  • The product has been worn, washed, altered, or damaged after delivery by the customer.

  • The request is submitted after the stated reporting period, except where applicable law requires otherwise.

7. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may not be possible. Please contact us as soon as possible if you wish to request a cancellation.

Any cancellation or refund will be handled in accordance with applicable law and the terms of the order.

8. Consumer Rights

Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws. Where a product is defective, damaged, incorrectly supplied, or otherwise fails to comply with applicable law, the customer's statutory rights will apply.

9. Contact Us

For return, replacement, refund, or cancellation requests, please contact us:

Email: shreeja.shoppe@yahoo.com

Please include your order number and a brief description of the issue so our team can assist you promptly.

Shreeja Shoppe — Indian Elegance. Modern You.